These handy tote bags are printed with our logo, are 100% cotton, can cope with lots of heavy items but soft and webbing handles don't cut into shoulders.
SHIPPING PRICE INCREASE DUE TO COURIER COMPANY PRICE INCREASE. Couriers cannot deliver to PO Box or parcel lockers, they can only deliver to residential or business addresses.
If delivering to a unit please make sure access to building is accessible for the courier. They will leave outside building if no one is home as they cannot take perishables back to the depot. We cannot take responsibility for lost or stolen parcels if there is no access to your unit door.
ORDERING COLD PRODUCTS AND SHIPPING INFO: All orders containing cold products will be sent in an insulated cardboard box (where possible) with ice and will be dispatched within 2-7 business days from your order. 99% of our customers are not home at the time of delivery. The products are packed well for the journey, they are chill blasted to the coldest point possible and will be cold for the travel,the ice may be melted when it reaches you (that's normal). Just pop the products in the fridge or freezer in a timely manner. If you are not home at the time of the delivery, the courier will leave it on your doorstep as they cannot take perishables back to their depot - keep an eye out for an email letting you know your products have been delivered. Refrigerated products can only be sent to areas serviced by Fastway - Here's a list of some of the areas serviced by Fastway Couriers:
Sydney Metro area, outer areas include: Sydney Metro, Cambelltown, Windsor, Penrith, Northern Beaches, Berowra and more
NSW: Blue Mountains, Central Coast, Newcastle, Woollongong,Coffs Harbour, Port Macquarie and more
QLD: Brisbane metro, Gold Coast
VIC: Melbourne metro
We can't ship refrigerated products to WA, NT, SA or Tasmania however we can send all our non-cold products anywhere in Australia by australia Post, please email us for details email@example.com. We do have a list of stockists on our website for most states (stockists don't stock our merchandise).
If you are unsure if we can deliver to you, please email
firstname.lastname@example.org. Our online system automatically checks postcodes and if your postcode is not within our delivery area we won't be able to deliver to you unfortunately
Deliveries are dispatched from Suzy Spoon's Vegetarian Butcher in Sydney 2-7 business days after you order.
Please visit the FAQ section on ur site for more information https://www.ssvb.com.au/faqs.
Is there a minimum order?
There is no minimum order.
Is the food delivered fresh or frozen?
The food is delivered fresh unless otherwise stated. We pack the products in a sealed insulated box with ice. Please refrigerate your food in a timely manner upon receival of the goods.Your package may arrive with the ice completely melted but the product will still be cool within. Please be assured that these products will still be fine for consumption - simply pop them into the refrigerator or freezer until you're ready to enjoy eating them. We pack the products for a two day journey.
How is the food packed for delivery?
We pack our products in an insulated cardboard box, that are 100% recyclable, sustainable, re-usable and space efficient with ice to help keep cold for the journey.Your package may arrive with the ice completely melted but the product will still be cool within. Please be assured that these products will still be fine for consumption - simply pop them into the refrigerator until you're ready to enjoy eating them. We pack the products for a two day journey.
How can I pay for my order?
You can pay by paypal or credit card
How much is the shipping cost?
The courier company has increased their prices again, but we still partially subsidise the shipping so it makes it affordable for everyone (but most customers are within the 5kg range).So your contribution towards the shipping is greatly appreciated. $13 flat rate for Sydney metro, $15 for outer Sydney - Blue Mountains, Wollongong and Newcastle areas. All zones in QLD, VIC, ACT and some out of Sydney areas all start with $15 for 5kg (that's still rougly 7-10 packs of sausages, but not as many lasagnes) and then for every additional 5kg there is an additional charge of $5, this weight has to include the box and the ice. The shipping calculator will add this up for you. .
How long will it take to receive my order?
As long as we have the products you've requested in stock, orders will leave our Sydney shop between 2-7 business days of receiving your order. Most orders are dispatched within 3 business days.
An email from Fastway Couriers will be sent to you letting you know that your order has been shipped. The christmas deliveries are different so please check with us for these delivery dates.
Delivery can be made to home or work and should be refrigerated immediately. Courier will not deliver to a PO Box.
Can I specify a delivery time?
Unfortunately the courier company we use cannot specify a specific delivery time.
Can I track my order once it has been dispatched?
Yes Fastway Couriers will email you with update information to let you know how your delivery is going.
How long do your products keep for?
All our products need to be refrigerated, our products are good for at least 4 weeks after the date we make them (with the exception of the seitan products with are 8 weeks), they will all be marked with a best before date. Our products are all totally fine to freeze and will keep a shelf life of 8 months. Once opened you have 4-5 days to consume your food.
Do you ship outside Australia?
Unfortunately not at this stage.