All our products are 100% vegan!

FAQs

Are your products vegan?

YES

What is TVP?
TVP is made from soy. It stands for textured vegetable protein. It is a by-product of soya oil 
extraction. The process involves separating the protein from the whole soybean. 
TVP is frequently used as a meat replacement because it has a texture that resembles 
ground beef, so it's an ideal meat substitute in spaghetti bolognese, shepherds pie, tacos and 
burger patties.
TVP is a soy protein that is also low in calories, carbohydrates and fat. It Is high in protein
and is a good source of essential amino acids.

 

What is Seitan?
Seitan is made from the protein of wheat. The word comes from the Japanese words 
“sei”, meaning “to be, become, made of”, and “tan”, as in tanpaku, which means 
“proteins”. Freely translated: “made of proteins”.
More than 1,000 years ago, seitan was prepared by Buddhists in China to replicate meat 
dishes, and was also used in Japan as a substitute for meat or fish.

 

Can your products be frozen?

Yes our products can be frozen and will last atleast 3-6months in the freezer. The sausage skins are delicate and are fragile when wet so we suggest cooking them from frozen to stop the skins from tearing when cooking. The Smokey Rasher are best defrosted together as they are hard to separate when frozen. If you order a whole bunch of products and don't expect to eat them within a week, I'd suggest freezing them.

What is the average shelf life?
All products will have a best before date on the front of the packet. Most products have a shelf life fresh of 4 weeks after the date we make them. This date will vary depending on when you purchased after the date we made them, some supermarkets will sell frozen and they will have a best before frozen date on the front. Some of the Seitan products will have a longer shelf life 6-8 weeks after the date they are made. Once opened the products will last about 4-5 days, this timeframe may vary slightly. If you don't think you will eat all the product you can always freeze it to cook at a later time.

About the online shop

Is there a minimum order? 
There is no minimum order.


Is the food delivered fresh or frozen? 
The food is delivered fresh unless otherwise stated. We pack the products in a sealed insulated box with ice. Please refrigerate your food in a timely manner upon receival of the goods.Your package may arrive with the ice completely melted but the product will still be cool within. Please be assured that these products will still be fine for consumption - simply pop them into the refrigerator or freezer until you're ready to enjoy eating them. We pack the products for a two day journey.


How is the food packed for delivery? 
We pack our products in an insulated cardboard box, that are 100% recyclable, sustainable, re-usable and space efficient with ice to help keep cold for the journey.Your package may arrive with the ice completely melted but the product will still be cool within. Please be assured that these products will still be fine for consumption - simply pop them into the refrigerator until you're ready to enjoy eating them. We pack the products for a two day journey.


 How can I pay for my order? 
We use paypal as our paying facility. If you don't have a pay pal account thats ok you can log in as a guest and pay by credit card. To do this please follow the check out steps when placing your order and click on sign in when asked to log into PayPal, you will then be given the option of paying on card.


How much is the shipping cost? 
Shipping is a $12 flat rate for under 12 products - we partially subsidise this shipping cost so it makes it affordable for everyone. Because of the cost to ship to some of the delivery zones there may be an additional $5 for over 6 items. Your shipping calculator will calculate that for you.


How long will it take to receive my order? 
As long as we have the products you've requested in stock, orders will leave our Sydney shop between 2-7 business days of receiving your order. 
An email will be sent to you letting you know that your order has been shipped. The christmas deliveries are different so please check with us for these delivery dates. 
Delivery can be made to home or work and should be refrigerated immediately. Courier will not deliver to a PO Box.


Can I specify a delivery time? 
Unfortunately the courier company we use cannot specify a specific delivery time.


Can I track my order once it has been dispatched? 
Yes we can provide you with the tracking number on request so you can track your orders progress. 
  
How long do your products keep for? 
All our products need to be refrigerated, uur products are good for at least 4 weeks after the date we make them (with the exception of the seitan products with are 8 weeks), they are all totally fine to freeze and will keep a shelf life of 8 months. Once opened you have 4-5 days to consume your food. 


Do you ship outside Australia? 
Unfortunately not at this stage.